News

ITS Service Desk

Introducing TeamDynamix

We’re excited to introduce TeamDynamix - Loyola's new go-to spot for IT support that will be available beginning Saturday, March 8th. This system is designed to make getting help easier, faster, and hopefully more convenient. Whether you need to submit a request, track an issue, or explore available services, everything is now in one easy-to-use place. This system will replace our current ticketing solution, Ivanti Service Manager (ISM).

Network Services

Telephone System Replacement

We are excited to announce a transition for all University faculty and staff telephones to the Microsoft Teams phone environment. We completed this move for those at the Health Science Campus recently with Lakeshore and Water Tower phones to be scheduled in the months ahead this spring. Learn more by attending a virtual information session webinar on Wednesday, February 26th at 2pm or Thursday March 13th, at 3pm.

Planned Update

Lawson & ESS Login Screen Update

On February 17, 2025, we will transition from using Active Directory Federation Services (ADFS) to Microsoft Azure (Entra) SSO for authentication for Lawson and Employee Self-Service. This change is aimed at enhancing the ease of single sign-on between applications, making your login experience smoother and more efficient. Although you might notice some slight differences in the login screens, there will be no impact on the overall Lawson and Employee Self-Service experience.

Desktop Services

PrinterLogic for Faculty & Staff

Starting on December 3, faculty and staff using Loyola managed Windows or macOS devices can opt into Loyola’s new print management system, PrinterLogic by Vasion, with automatic deployment scheduled to begin on January 2. This update streamlines your printing experience with self-service options, giving you the flexibility to add and remove printers as needed across all four Chicagoland campuses—without needing ITS support. Printers already installed on your device will not be affected by this change.

Planned Update

Adobe Login Screen Update

On December 18th at 9:00 a.m., we will be updating how Adobe authenticates users. Currently it accomplishes this using Shibboleth. This update will switch to the Microsoft Azure (Entra) SSO affording greater ease of single sign-on between apps using this method. While the login screens may look slightly different, there will be no impact to the Adobe experience.

Learning Technologies & Innovation

Sakai 23 Upgrade & Info Sessions

On Thursday, December 19th, 2024, we will upgrade to Sakai 23. The system will be unavailable from approximately 7:00-11:00am CST. This latest software release provides you with a new interface for accessing courses, a new Dashboard tool, improvements to the Assignments Grader, options for managing course access, and more. For further details, watch the promo video below or register for an upcoming information session.

ITS & University Libraries

Information & Technology Showcase

Please join us for the 2024 Information & Technology Showcase on Tuesday, October 8th at the Lake Shore Campus. Learn about existing library and technology resources available to the University community. Service provider partners and Loyola staff will be hosting breakout sessions and resource tables throughout the day.

University Information Security Office

Q3 HIPAA Newsletter

The Q3 HIPAA Newsletter focuses on crucial updates and best practices regarding HIPAA compliance, including key aspects of protecting patient privacy, the importance of safeguarding personal health information, and steps to protect and avoid violations. Stay informed, stay compliant, and let’s continue to uphold the highest standards of privacy and security.

University Information Security Office

Security Awareness Newsletter for August

In the August edition of the UISO monthly newsletter, we focus on an the hidden dangers of unknown QR codes. As QR codes become more prevalent in our daily lives, it’s crucial to stay informed about potential risks and tips on how to protect yourself. Stay informed, stay compliant, and let’s continue to uphold the highest standards of privacy and security.

ITS Service Desk

Start of Semester Extended Support Hours

The ITS Service Desk will offer extended support hours, including walk-in support for the week of move-in (Monday, August 19th - Saturday, August 24th) at Granada Center room 240 at the Lake Shore Campus.

Learning Technologies & Innovation

Intro To Sakai for Students Webinar

Learning Technologies & Innovation offers a series of start of the semester webinars, including the highly recommended session for students. Take a guided tour of learning tools found within Sakai so you understand how to engage with course activities, lessons, submit coursework, take quizzes, and view grades or feedback, and more.

ITS News Archive

View the ITS News Archive